Starbucks Overhauls Bathroom Policy After Racial Firestorm - NewsOn6.com - Tulsa, OK - News, Weather, Video and Sports - KOTV.com |

News

Starbucks Overhauls Bathroom Policy After Racial Firestorm

Posted: Updated:

Starbucks is opening its bathrooms to everyone regardless of whether they've bought anything following the arrest last month of two African American men at one of its coffee shops in Philadelphia.

Chairman Howard Schultz said he feels employees can make the "right decision a hundred percent of the time," if that choice is removed at the store level.

One of the men arrested on April 12 was denied use of a bathroom before sitting down to await a business meeting at a Philadelphia Starbucks. The store manager called 911 to report them for refusing to leave after using the store's restroom without making a purchase. The two men were arrested minutes later. 

"We don't want to become a public bathroom, but we're going to make the right decision a hundred percent of the time and give people the key, because we don't want anyone at Starbucks to feel as if we are not giving access to you to the bathroom because you are less than," Schultz said at the Washington think-tank Atlantic Council, according to the New York Daily News. 

The backlash from the incident -- which has sparked protests and apologies from its CEO -- caused the company's consumer perception to drop to its lowest since November 2015, when the chain got criticized for replacing a symbol-filled holiday cup with a simple red design, according to YouGov BrandIndex.

Starbucks said it will close all of its stores on May 29 for racial bias training, which could cost the company about $7 million in lost sales. 

Schultz, speaking at the Atlantic Council in Washington, said Starbucks had a "loose policy" on bathroom use, The Washington, The Seattle Times, and other media outlets reported.

Special Features

Live Traffic

Get the latest road conditions on Green Country roadways.

iPhone App

Get breaking news, weather, sports & video directly on your iPhone.

CBS Shows

Watch your favorite CBS shows for free online.

Links

Looking for a website or event you heard mentioned on News On 6? Find it here!

TV Schedule

Need to know what's on TV? Check out our television schedule.

Live Radar

WARN Interactive

Special Coverage

  • Bridge Tracker

    How safe are Oklahoma's bridges? Use Bridge Tracker to find out now.

  • Fallen Heroes

    News On 6 honors our fallen Oklahoma heroes. View our interactive timeline.

  • Murrah Bombing Timeline

    Learn more about the events leading up to and following the bombing.

  • Storm Zone

    Watch tornadoes tear across Oklahoma and learn how to stay safe!

Powered by Frankly
News On 6
303 N. Boston Ave.
Tulsa, OK 74103
Newson6.com is proud to provide Oklahomans with timely and relevant news and information, sharing the stories, pictures and loves of Oklahomans across our great state.
All content © Copyright 2000 - 2018 KOTV. Oklahoma Traveler™ is a registered trademark of Griffin Communications. All Rights Reserved.
For more information on this site, please read our Privacy Policy, and Terms of Service, and Ad Choices.