Summer officially arrives this week, but the summer travel season is already in full swing. Thousands of Oklahomans will take to the skies, and chances are some will find the experience not so friendly. News On 6 anchor Omar Villafranca reports itâ€™s important to read the small print on your airline ticket.
A trip to the beach starts with a wait at the airport, and if you're lucky the wait won't be too long. Every year thousands of airline passengers experience long layovers and delays, and most times airline carriers can't be blamed.
"If it's weather related, or something beyond their control, they're not obligated to do anything," said Nikki Velez with World Travel.
Nikki Velez at World Travel urges all passengers to read the fine print of each airline regarding their flights. She says each airline has their own set of rules. For example, Southwest Airlines says they are not liable for a flight delay caused by "acts of God, governmental actions, fire, weather, mechanical difficulties or Air Traffic Control strikes," all which could delay or cause you to miss a connection.
If you experience problems travel agents say ask how the airline can help get you back on track.
"Always remain calm when talking to the counter agent,â€ Velez said. â€œAsk them what they can do for you, make sure you get what they think is appropriate."
Travel agents remind passengers to use the golden rule when it comes to dealing with the person at the ticket counter.
"They are very important with getting the ball rolling for you because they are the ones that are accommodating you, or giving you a hotel, or meal vouchers, or anything like that. They are real important and you need to make sure you're nice to them," Velez said.
If you're involuntarily bumped from an overbooked flight Southwest Airlines says their passengers can sometimes receive compensation worth twice the value of the ticket with a maximum of $400.
To check your airlines rules visit their website, www.united.com
, or www.southwest.com
Watch the video: Read The Small Print Before Traveling