Instagram Outage Affected Users Accessing Its Website, Mobile App

Instagram, the photo and video sharing social media platform owned by Facebook, experienced an outage Thursday affecting users in multiple countries.

Friday, June 14th 2019, 4:46 am

By: News On 6


Instagram, the photo and video sharing social media platform owned by Facebook, experienced an outage Thursday affecting users in multiple countries. Visitors who tried accessing the Instagram homepage were greeted by an error message: "Sorry, something went wrong." The desktop site has since been restored.

 

CBS News tried accessing the Instagram app on the East Coast earlier Thursday, and the app rendered an error that read "couldn't refresh feed."

The company used Twitter around 6:40 p.m. ET to say it was aware of an issue affecting users' accounts and were working to remedy the issue. After 8 p.m. ET, the company again tweeted to say "we are now fully recovered."

 Down Detector, a website that tracks global outages across social media platforms and websites, showed an apparent outage on the West and East coasts, which started around 5:30 p.m. ET. The site also showed outages in other spots across North America, South America, Europe, Asia, Australia and New Zealand.

 

CNET has reached out to Instagram for comment and any additional details about cause of the outage. It doesn't appear any other Facebook-related services were impacted Thursday.

Earlier, an outage also hit the PlayStation Network, preventing users from accessing their accounts. The company acknowledged the snafu and thanked users "for your patience" while it investigated.

 

undefined

 Down Detector, a website that tracks global outages across social media platforms and websites, showed an apparent outage on the West and East coasts, which started around 5:30 p.m. ET. The site also showed outages in other spots across North America, South America, Europe, Asia, Australia and New Zealand.

 

CNET has reached out to Instagram for comment and any additional details about cause of the outage. It doesn't appear any other Facebook-related services were impacted Thursday.

Earlier, an outage also hit the PlayStation Network, preventing users from accessing their accounts. The company acknowledged the snafu and thanked users \"for your patience\" while it investigated.

 

First published on June 13, 2019 / 6:55 PM

© 2019 CBS Interactive Inc. All Rights Reserved.

","published":"2019-06-14T09:46:11.000Z","updated":"2019-06-14T09:46:08.000Z","summary":"Instagram, the photo and video sharing social media platform owned by Facebook, experienced an outage Thursday affecting users in multiple countries.","affiliate":{"_id":"5c784a0c4961cb23ad330098","callSign":"kotv","origin":"https://www.newson6.com"},"contentClass":"news","createdAt":"2020-02-01T18:32:37.331Z","updatedAt":"2022-03-31T19:22:57.861Z","__v":2,"show":true,"link":"/story/5e35c4452f69d76f620122b8/instagram-outage-affected-users-accessing-its-website-mobile-app","hasSchedule":false,"id":"5e35c4452f69d76f620122b8"};
logo

Get The Daily Update!

Be among the first to get breaking news, weather, and general news updates from News on 6 delivered right to your inbox!

More Like This

June 14th, 2019

March 14th, 2024

December 4th, 2023

September 25th, 2023

Top Headlines

March 29th, 2024

March 29th, 2024

March 29th, 2024

March 29th, 2024