Already in place at Los Angeles International Airport since February, the carrier on Tuesday rolled out the change at United gates nationwide, following similar moves early last year by American and Delta.
United said it decided to test a slew of different ways to board on thousands of flights across multiple airports after hearing complaints from travelers and employees. The result is a simplified gate layout scaling back to two lines from the five used previously.
The feedback from customers and employees was clear: our boarding process needed to change.— United Airlines (@united) September 18, 2018
Better Boarding is here. Learn about how your experience will improve when boarding your next United flight: https://t.co/4k8rGiZxSV pic.twitter.com/OUzv3QpR11
United's new boarding model involves a two-lane, color-coded operation with a staggered boarding call. The airline will first board top-tier frequent flyers, active members of the military and those with children ages 2 and younger.
Next come first- and business-class travelers, who will also use the first boarding lane. Travelers lining up in the second lane include some frequent flyers, United credit card holders and those who paid more to board earlier.
United Airlines — Introducing Better Boarding by United on YouTube
The three economy-class groups will board through lane 2, with basic economy travelers the last to board.