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Insurance Co. Fast - Mortgage Co. Slow

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I've now heard from more of you who are in the same boat.  Your insurance company has paid the claim in a fair amount of time, but it's the mortgage company that seems to be dragging their feet.

The agency that oversees National Banks - including lenders - is the Office of the Comptroller of the Currency.  What I like about what they do is they have a complaint process.  In other words, an extra person fighting for you to get your money.  What I don't like is the reality of the system.  They couldn't tell me how long it takes for a complaint to go through the process... but realistically, it could take a few months.  By that time, you've probably already received your payment.  But in the case that your mortgage company really drags their feet, I'd go ahead and file a complaint. 

You can file a complaint or question online through www.helpwithmybank.gov or by clicking here for the form.

The good news is, I'm told your complaint never gets lost and you can call 1-800-613-6743 anytime for a status update.

If you go through the process drop me a note at consumerwatch@news9.net and let me know how it goes.

Thanks and good luck!

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