CEO Apologizes After Passenger Is Dragged Off Overbooked United - - Tulsa, OK - News, Weather, Video and Sports - |


CEO Apologizes After Passenger Is Dragged Off Overbooked United Flight

Posted: Updated:
Image from video recorded by Jayse Anspach. Image from video recorded by Jayse Anspach.
CHICAGO, Illinois -

A man traveling on United Airlines flight 3411 from Chicago to Louisville was forcibly removed when the flight was oversold Sunday night, CBS DFW reports.

According to reports, the Chicago to Louisville flight was oversold and several passengers were chosen at random to be bumped from the flight, including the man and his wife.

Passenger Jayse Anspach, who tweeted video of the incident, said that security pulled the man, who says he’s a doctor, from his chair after he refused to leave the aircraft.

Watch the video here

“The doctor needed to work at the hospital the next day, so he refused to ‘volunteer,’ United decided to use force on doctor,” said Anspach.

As security pulled the man from his seat, Anspach said, “the doctor’s face was slammed against an arm rest, causing serious bleeding from his mouth.” The security detail then dragged the man off the aircraft.  

A United Airlines spokesman says airline employees were “following the right procedures” when they called police who then dragged the man off the plane at Chicago’s O’Hare International Airport. Charles Hobart says the employees were justified in calling law enforcement because the flight was overbooked and couldn’t leave for Louisville with too many passengers on board.

Hobart said in an email that United employees had asked for volunteers and when none were forthcoming, four were selected to leave. 

“Flight 3411 from Chicago to Louisville was overbooked. After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate,” United said earlier in a statement.

“We apologize for the overbook situation,” it said. “Further details on the removed customer should be directed to authorities.” 

Hobart said Chicago police removed the man, but the police department says its officers were not involved. Officer Jose Estrada says the incident was handled by the city’s aviation department police force.   

Oscar Munoz, CEO of United Airlines, said it was “an upsetting event to all of us here at United.” 

“I apologize for having to re-accommodate these customers,” he said. “Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly to him and further address and resolve this situation.”

Special Features

Live Traffic

Get the latest road conditions on Green Country roadways.

iPhone App

Get breaking news, weather, sports & video directly on your iPhone.

CBS Shows

Watch your favorite CBS shows for free online.


Looking for a website or event you heard mentioned on News On 6? Find it here!

TV Schedule

Need to know what's on TV? Check out our television schedule.

Live Radar

WARN Interactive

Special Coverage

  • Bridge Tracker

    How safe are Oklahoma's bridges? Use Bridge Tracker to find out now.

  • Fallen Heroes

    News On 6 honors our fallen Oklahoma heroes. View our interactive timeline.

  • Murrah Bombing Timeline

    Learn more about the events leading up to and following the bombing.

  • Storm Zone

    Watch tornadoes tear across Oklahoma and learn how to stay safe!

Powered by Frankly
News On 6
303 N. Boston Ave.
Tulsa, OK 74103 is proud to provide Oklahomans with timely and relevant news and information, sharing the stories, pictures and loves of Oklahomans across our great state.
All content © Copyright 2000 - 2018 KOTV. Oklahoma Traveler™ is a registered trademark of Griffin Communications. All Rights Reserved.
For more information on this site, please read our Privacy Policy, and Terms of Service, and Ad Choices.