New Internet Company Allows Consumers to Buy Web-Assured

Tuesday, December 7th 1999, 12:00 am

By: News On 6

The convenience of shopping at home on the Internet is prompting many shoppers to spend billions of dollars on-line during the holiday season. But when a consumer has a problem with something they buy on the Internet, it's not always easy to solve it. Now a new on-line service says itâ€™s ready and able to help consumers.

Cheryl Hannigan was desperate to get her money back from an Internet company that sold her a bed but never delivered it. "I felt like my hands were tied,â€ she said. â€œI was out $443. I missed two days work. The company was unsympathetic and they were going to charge me a 30 per cent restocking fee," Hannigan explained.

So she went back on-line and logged on to webassured.com. It's the first on-line consumer protection service that resolves on-line disputes. Web-assured acts as a mediator between the company and customers. There is no charge to the consumer. â€œConsumers who have problems with an on-line transaction can come to web-assured and file a complaint,â€ said Web-assured president Travis Morgan. â€œOur mission is to give consumers the confidence they need to buy things online and feel safe about it."
Cheryl says it worked for her. She got a refund and bought a bed somewhere else.

If you have questions, comments or suggestions for Consumer 6, call our tip line at 599-1411. Or send an e-mail to dwhite@kotv.com.