New Internet Company Allows Consumers to Buy Web-Assured


Tuesday, December 7th 1999, 12:00 am
By: News On 6


The convenience of shopping at home on the Internet is prompting many shoppers to spend billions of dollars on-line during the holiday season. But when a consumer has a problem with something they buy on the Internet, it's not always easy to solve it. Now a new on-line service says it’s ready and able to help consumers.

Cheryl Hannigan was desperate to get her money back from an Internet company that sold her a bed but never delivered it. "I felt like my hands were tied,” she said. “I was out $443. I missed two days work. The company was unsympathetic and they were going to charge me a 30 per cent restocking fee," Hannigan explained.

So she went back on-line and logged on to webassured.com. It's the first on-line consumer protection service that resolves on-line disputes. Web-assured acts as a mediator between the company and customers. There is no charge to the consumer. “Consumers who have problems with an on-line transaction can come to web-assured and file a complaint,” said Web-assured president Travis Morgan. “Our mission is to give consumers the confidence they need to buy things online and feel safe about it."
Cheryl says it worked for her. She got a refund and bought a bed somewhere else.

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