Tulsa Launches 311 Problem Reporting Line

Wednesday, October 26th 2016, 1:09 pm
By: Joseph Holloway

The City of Tulsa just announced its new 311 line is ready for prime time.

Tulsans can now report non-emergency problems throughout the city.

The city launched Tulsa311 in the past few weeks and city leaders say this has been a long time coming.

When you dial the number, you'll be able to report city related issues -- from potholes on your commute to your neighbor's high grass. Customer care director Michael Radoff says they've spent a few years evaluating how to put the system in place.

"Every little component required days of work to get that component to do what we wanted it to do the way that we needed to get it done for our city," said Michael Radoff, customer care director.

For the first time, Tulsa residents can download an app on their smartphone and use it to report those problems using their smartphones. They're also adding online chat to the Tulsa311 website. Leaders say it's a much needed move in order to keep up with the times.

"People are much more tech savvy and people want to choose the channel to communicate with the business that they deal with and work in that particular channel," said Radoff

The city spent nearly a million dollars on the upgrades. And Radoff says it was important to spend taxpayer money well.

"That's one of the things I was really striving for...to make sure we got our full value we got our full value out of the system for the dollars that we spent."

Visit the web site here.