Leisure World Gets 'F' From Better Business Bureau

By Emory Bryan, The News On 6

TULSA, OK -- Some customers are still without what they ordered after a popular pool store went out of business.  A few customers of the now closed Leisure World got what they wanted, but many others are still waiting.  That is why the Better Business Bureau now gives the company a failing grade.

In the week since it was first reported that Leisure World had locked its doors, The News On 6 has  heard more about the problems left behind and what people have done about it.

07/26/2009  Related Story:  Tulsa Leisure World Customer To File Lawsuit

The few people who have gotten any response from Leisure World had the help of police.  Last Thursday, two angry customers who couldn't get anyone to the door at the store found when the police knocked , someone would answer.       

Those customers ended up getting the hot tubs they had paid for, but they had to handle the installation.

Other customers, like Terri White, are still waiting for Leisure World to finish the job.  White said on Thursday that she's had several phone conversations and gotten promises from the company, but so far no results.

Other customers have the same story.  Some complained to the Better Business Bureau, which gave Leisure World an "F" rating for not responding.  The bureau says Leisure World has customer complaints over as much as $34,000.

With very few options, some customers are filing lawsuits.  The News On 6 found records of lawsuits claiming Leisure World failed to finish work for customers.  Some were just over a few thousand dollars.  In most cases, Leisure World didn't show up for court and lost.

The company still tells The News On 6 they'll reopen in October at another site.  They say they'll finish up the undone work, hopefully next summer.