Some Unhappy With New iPhone

Some Tulsa iPhone customers are asking for an apology.  They want Apple to make good after their new purchases were nothing but problems.  News On 6 anchor Jennifer Loren reports their new phones created some high-tech headaches.

Apple reportedly made $330 million just in the first three days of iPhone sales, but they haven't earned any points for customer service.  The company's network failed last Friday as thousands of customers tried to activate their new iPhones, and it turns out, the problems are ongoing.

At Oklahoma Surgery in Tulsa, Clint Ryan is the computer guru.  All their patients' medical files are computerized, so Ryan is on-call 24/7.

"And, I'm expected to be there for them and whenever they can't get ahold of me, you can understand their position. They get a little upset," said Clint Ryan.

Ryan and his boss, David Hemsoth, were looking forward to owning the new Apple iPhone 3G.  The phones were billed to be twice as fast, at half the price.  In fact, they were the first two people in line at a Tulsa AT&T store when the phone went on sale.

They both looked forward to using the phone's new speed for important business operations.

"It is critical. Critical. Um, without that communication a lot of things could go wrong here," said David Hemsoth.

But, ironically, things started going wrong as soon as they had their new iPhones in hand.  The entire system froze and no one could program their phones.

"I mean everybody was getting really frustrated.  And, we were just sitting there," said Clint Ryan.

Thousands of iPhone buyers, nationwide, were sent away with new iPhones that didn't work.  Hours later, Ryan's boss got his connected and Ryan thought his was working.  But still, almost a week after waiting in line at an At&T Store, and having virtually no customer service since then, Ryan still can't get his iPhone to work.

While Ryan was talking with The News On 6, his phone malfunctioned again and his most critical program for work disappeared.

"That's another thing. They unload themselves," said Clint Ryan.

For Ryan and his boss these iPhone issues are simply intolerable.

"For a company the size of Apple, and the lead up for the release of this phone, Apple should have done a much better job," said David Hemsoth.

They say they haven't lost any important e-mails or information because of Apple, so far.  But, they've lost hours upon hours of valuable time trying to load and reload the phones' faulty programs.

Both men are calling on Apple to; at least, send out an apology to their customers.