Website Offers Travel Delay Refunds

Thursday, May 25th 2000, 12:00 am
By: News On 6

The Internet is a popular place to make travel plans, but with a wide variety of very good websites for reservations and information available, how does a new website make itself stand out from the crowd? thinks it has hit on an idea: pay its users back for any delays they experience.

If a flight is delayed even 30 minutes, you get $100. If your flight one one of five major airlines is delayed more than two hours or canceled, you get a full refund.

Great for consumers, but just one little problem: the web site can get swamped.

When I could get through, I received an error message advising users to call the company's 800 number (which did provide immediate service when I checked).

I checked the website again, and while it was a bit slow, did appear to be working again.