Server Problems Keep Emails From Getting To Cox Customers

Sunday, December 16th 2012, 3:21 pm
By: News On 6

Several viewers who are Cox Communications customers have told News On 6 their Cox email service has been out since Friday.

A spokesperson from Cox said customers can send messages, but they can't receive them, at this time. The spokesperson said they are having trouble with their email server platform and that they have every available person working to resolve the issue.

Customers may have seen a message from Cox on Sunday, which reads:

"Cox is continuing to experience a residential email outage in your area. Since our last update to you, our teams continue to make progress in restoring email service. Teams across all levels of our organization are focused on the recovery and we truly apologize for the inconvenience this has caused. At this time we cannot provide an estimated time for recovery, but will continue to work around the clock until email service is restored. Please visit for regular updates."

According to a news release, as of 10 p.m. on Sunday, access to email was restored to 55 percent of customers affected and teams will continue to work through the night to bring service back online for all Cox email customers.  

A Cox spokesperson said they expect to have everything back up and working by Monday morning, or midday Monday at the latest.

Cox says all messages received during the outage will be held in a queue until the servers are back up, and then they should show up in the customers' .